URG FAQs

Paperwork Submission

Q: How should I deliver my real estate documents to the corporate office?

A: We prefer for you to email your real estate documents to files@urgfl.com (sales), rentals@urgfl.com (rentals/referrals), and listings@urgfl.com (listings). This will allow our back office staff to efficiently process your documents and provide you with a timely reply. If you must fax your documents to our office please use our e-fax number: (954) 671-1257

Q: When am I expected to turn in transaction paperwork to my office?

A: All paperwork is to be submitted to our office within 72 hours of execution. This time-frame has been implemented in order to remain in compliance with FREC, DBPR, and Local Board/MLS Rules and Regulations. This requirement applies to all agents on all files.

Q: Is there a Required Documents Checklist that I can follow?

A: Our Required Documents Checklist can be found in the My URG section of this website.

Q. I just took a listing for a property and placed it on the MLS. Can I turn in the Listing Agreement when I eventually get an executed sales contract?

A. Short answer: No. It is in your best interest to submit all documentation into our office within 3 business days from effective date, including Listing Agreements. Submitting your paperwork into our office as it gets executed will work to your benefit, because you will never have to wonder whether or not we are missing something come closing time.

Q. How will I know if the office received my paperwork I submitted via email?

A. Our office staff is trained to answer each and every email that arrives in their Inbox. You will receive a simple “Thank you.” or a longer message starting with “Please turn in the following:” We like to keep our emails as simple and direct as possible.

Q. I didn’t receive a reply email when I submitted my paperwork. What shall I do now?

A. If you have not heard back from our office within 2 business days, there is a chance the email address was improperly spelled or the email attachment was too large to have been sent properly. Give our office a call and speak with the person to whom you sent the email.

Q: How do I receive payment at the closing table for purchase transactions?

A: You will need to submit a Disbursement Authorization Form to files@urgfl.com at least 3 days prior to the closing date and have the form approved by the broker. Our office will send the form by email to the Title Company and Agent(s) involved in the transaction.

Escrow Deposits

Q: Does URG hold escrow deposits?

A: URG holds escrow deposits for Rental Transactions only. You must deliver all rental escrow deposits to URG within 1 business day from your receipt along with an Escrow Check Receipt, Rental Recap Sheet, and Contract to Lease.

Q: Does URG hold escrow deposits for purchase transactions?

No. However, you may hold the escrow deposit with South Florida Title Associates or United Title Assurance.

Q. I received an Escrow Check from a client. What do I do now?

A. You will need to provide the Escrow Check to our corporate office within one business day from the date you received the check from the client. You are to include the following along with the Escrow Check: Rental Recap Sheet, Contract to Lease, Escrow Check Receipt, and MLS Printout.

Sales

Q. I would like to charge my Buyer a $299 fee to cover my cost to United Realty Group. How shall I go about solidifying the charge?

A. You MUST have your client agree and sign a Buyer-Broker Agreement. This form will allow United Realty Group to collect an additional commission from the Buyer.

Q. I would like to charge my Seller a $299 fee to cover my cost to United Realty Group. How shall I go about solidifying the charge?

A. You will need to place $299 next to the commission percentage charged to the Seller in Paragraph 8(a) of the Exclusive Right of Sale Listing Agreement.

Rentals

Q. I received a check from my client that covers the application fee or transaction fee (i.e. $50, $100, $150, etc). To whom shall the check be made payable and what do I do with it?

A. The check(s) shall be made payable to United Realty Group and turned in to our corporate office within one business day from the date you received the check from your client. You are to include the following at a minimum along with the check: Rental Recap Sheet, Application for Residency, Escrow Check Receipt.

Q. May I have my client send a wire to United Realty Group for the escrow deposit?

A. Yes. Please contact Valerie at files@urgfl.com and she will provide the applicable wire instructions.

Q. What are the two approaches to taking a deposit when offering a Contract to Lease?

  1. Place the dollar amount of the deposit and the name of the escrow holder (United Realty Group) in Paragraph 2 of the CTL. Collect the deposit the same day you have the CTL signed by the Tenant and then deliver the escrow deposit to URG by 5 p.m. of the next business day.
  2. Place the dollar amount of the deposit and the wording ‘Upon acceptance of the CTL’ in place of the escrow account holder. Then, you can collect the Tenant’s deposit after you have received back the executed CTL and deliver it to URG by 5 p.m. of the next business day.

Q. Does United Realty Group send outgoing wires to help facilitate a rental transaction?

A. No. We do not have outgoing wire capability set up for our escrow account.

Q. I am ready to have URG disburse money to facilitate my client’s move-in. What do you need from me?

A. When you are ready for URG to disburse funds, submit a Rental Disbursement Form to our office at rentals@urgfl.com. You will need to select either the Mail or Pick Up option next to each of the parties receiving money. If we are to mail a check to a Landlord or Co-Broker to facilitate a move-in, you will need to provide the request at least 5 business days prior to move-in.

Q. The Tenant moved in, so how do I get paid my commission?

A. You will need to provide rentals@urgfl.com a copy of the Walk-Through along with a Rental Disbursement Form (if you have not done so already). We will pay out your commission after the two final documents have been received.

Q. How do I pull credit/background check for a rental transaction?

A. You will find a link to CIC Credit Tenant Screening on our website in the MY URG section. Forming an account is easy and you will be asked to place a credit card on file. You will have the option to input your client’s information yourself or setup an Applicant Portal for your client to use. Either way, the final credit/background report will show up on your own Agent Portal for you to review.

Q. Am I required to perform a Walk-Through for my client?

A. United Realty Group expects each of its Realtors to perform a Walk-Through whether you have the Tenant or Landlord. It protects the clients at the time of move-out when the security deposit is to be released.

Q. Is my Tenant required to put down an escrow deposit when making an offer through a Contract to Lease?

A. The answer varies depending on how you completed the CTL.

1. If you placed a dollar amount and escrow holder’s name in Paragraph 2 of the CTL, you must receive and deposit the escrow check(s) as usual. (See question pertaining to Escrow Deposits)

2. If you placed a dollar amount and escrow holder’s name in Paragraph 2 of the CTL and wrote in “Upon Acceptance”, you will collect and deposit the escrow check(s) immediately after the CTL has been executed.

3. If you left Paragraph 2 blank, no escrow funds are to be received.

Q. United Realty Group is holding an escrow deposit pertaining to a Contract to Lease that was not accepted by the Landlord and, in turn, was not executed. How does the Tenant get their escrow deposit released from our escrow account?

A. Provide written notification to our office by emailing rentals@urgfl.com that the CTL was not executed and the Landlord rejected the Tenant’s offer. We will release the Tenant’s escrow deposit so long as the deposit has cleared our account.

Referrals

Q. I am introducing a Tenant to an apartment community and understand their management company will pay me a commission in return. How do I get paid a referral commission?

A. Fill out a Referral Invoice and submit it to the management company along with rentals@urgfl.com on the same day. We will pay out your commission once URG has received the referral commission check from the management company.

Q. How do you enter into a Referral Agreement with another Realtor?

A. Please complete a Referral Agreement and send it to me for my signature. You will then need to submit an executed copy to rentals@urgfl.com.

Commission and Checks

Q. What types of checks are accepted by United Realty Group and how long does it take for each one to clear our system?

A. URG accepts money orders, cashier’s checks, and personal checks. We will turn around money orders and cashier’s checks within one business day; however, URG holds all personal checks for a minimum of 5 business days from the date of deposit.

Checks from title companies, attorneys, and other real estate companies are usually turned around within one business.

Q. How do I receive payment at the closing table for sales transactions?

A. You will need to submit a Disbursement Authorization Form to files@urgfl.com 3 days prior to the closing date and have the form approved by the broker. Our office will send the form by email to the Title Company and Agent(s) involved in the transaction.

Q. I did not use the Disbursement Authorization Form to be paid at closing. How do I get paid at this point?

A. You will need to ensure our office has your complete file and then supply us with a copy of the Settlement Statement/CD along with the physical commission check(s). We will release your commission the following business day after receipt by URG.

License Renewal

Q: Am I required to notify URG of my license renewal?

A: No. URG performs a monthly reconciliation between the in-house roster and the DBPR roster.

Q: When do I need to renew my license?

A: It is your responsibility to keep your license up to date by renewing it every two years. Be sure to pay the renewal fee to the DBPR after you have taken your 14-hour Continuing Education class.

Local Board Affiliations

Q: Do I need to affiliate myself with a local board of Realtors?

A: As an agent of URG, you must maintain a membership with a local board of Realtors.

Q: How many local board memberships does URG hold?

A: We belong to the following local Realtor boards:

Q: Can I list properties through a board with which I do not hold a membership?

A: Most boards have a MLS Only option for secondary memberships.